Cognitive Conversation is one of the primary use cases we see clients/partners pursue when working with IBM Watson. In this scenario, developers use either the Watson Virtual Agent software-as-a-service offering, or the Watson Conversation service from the Watson Developer Cloud, to add natural language interfaces to their applications. In some cases, other cognitive services can provide additional enhancements. For example, you could use the Speech-to-Text and Conversation services to create voice controlled applications.
Watson Virtual Agent is a software-as-a-service application from IBM. It offers a cognitive, conversational self-service experience that can provide answers and take action. You can easily customize your Watson Virtual Agent to fit your specific business needs, provide custom content and match your business brand.
Watson Conversation is one of our primary cognitive services available in the Watson Developer Cloud. It allows you to quickly build, test and deploy a bot or virtual agent across mobile devices, messaging platforms like Slack or even on a physical robot.
If you are interested in trying out these technologies that power cognitive conversations, please review my hands on guides available on SlideShare. Thanks!